#15 Community News | Goza by Moga launches its loyalty program in Valladolid | Loyalty & Shop

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Obrador de Goya | A loyalty plan inspired by the cinema

Grupo Moga has taken a step forward by integrating its loyalty system into the Goza by Moga brand. This initiative not only marks a milestone in the digitalization of the customer experience but also reflects the group's commitment to excellence in service and the pursuit of consumer satisfaction.

Goza, originally conceived as a Delivery & TakeAway project in the city of Valladolid, has undergone a significant transformation since its inception. Now, with the launch of the Goza Lovers plan, customers have the opportunity to embark on an exciting journey through various levels of loyalty, from Iniciado to the coveted Insaciable status, passing through the levels of Deseoso and Travieso.

Each order not only offers the expected culinary delight but also the opportunity to accumulate points that can be redeemed for exclusive rewards and benefits.

Highlights the diversity of the gastronomic offering provided by Grupo Moga. From fine-dining restaurants such as Aquarium, Rioluz, Gastrobar Sabores, or the newly launched Originario to quick-service options like Pancon and Barra Burrito, the group caters to a wide range of culinary tastes and preferences. This unique combination of establishments allows Grupo Moga to reach a broader and more diverse customer base, solidifying its position as a leader in the culinary scene of Valladolid.

But Grupo Moga's vision does not stop at Goza. With plans to extend digital loyalty to all brand locations, the group demonstrates its ongoing commitment to innovation and service excellence. As expressed by Javier Hernández, Marketing Manager of Grupo Moga, their goal is clear: to continue expanding loyalty and strengthening customer relationships across all their businesses.

In a world where organized dining is gaining increasing importance, initiatives like that of Grupo Moga stand out as inspiring examples of how companies can adapt and thrive in an ever-evolving digital environment.

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#31 Product News | Fast Track, Integration with BDP, New Export Documentation

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🏎️💥 Order & Pay: Fast Track

Allow your customers to place orders even faster without the need to pay immediately.

With automatic or anonymous identification. Minimize friction in the ordering process.

🏎️💥

Order & Pay: Fast Track

A smooth ordering dynamic is enabled where payment is not required, and the table account remains open.

The customer can place as many quick orders as they desire.

💳 Cheerfy Pay: Full integration with BDP POS systems

We have added BDP to our portfolio of POS integrations with Cheerfy Pay.

In restaurants utilizing this system, customers will be able to pay whenever they want via QR code, leave a tip, or receive their digital receipt. They can also split the bill among diners by quantity or specific items.

📊

Shop Promotions Dashboards

Those who already use our platform will find updates in the Export section starting next week.

 Detailed information about the fields to be exported will be provided: format, period and number of files, update date, and expanded documentation.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#14 Community News | Obrador de Goya launches its loyalty program with successful adoption | Loyalty

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Obrador de Goya | A loyalty plan inspired by the cinema

Customer loyalty goes beyond quick service and fine dining. We love to see how pastry & coffee players like Obrador de Goya are joining the trend of consumer experience digitalization.

The fourth generation of bakers leading the brand have decided to take their local experience further by moving into the digital ecosystem with a loyalty system adapted to the needs of their target audience. La Fiesta de Goya allows its members (program participants) to accumulate Goyas with each of their transactions in physical stores. The more Goyas, the better rewards and benefits the consumer can enjoy.

Carmen, the brand's CMO leading the strategy, talks about the positive results obtained during the first weeks since the launch. "We are achieving very positive adoption figures. Now we can know more about our customer and their consumption habits."

With 7 own bakeries and more than 20 franchises, the brand expects to continue expanding the digitalization experience over the next few months, always maintaining the essence of closeness and authenticity that characterizes them.

Craftsmanship and the secret touch of the grandmother remain pillars of their brand identity and are something they will maintain in their digital activations and strategic communications to customers. "We want to maintain the same type of relationship we have with our customers in the digital environment," Carmen confirmed.

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#3 Cheerfy Bites | Garden Pizza takes the in-room experience to another level by offering tableside ordering and payment | Order & Pay & Delivery

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Garden Pizza | Optimizing dine-in experience

In a time where surprising the customer with a differential consumption experience becomes increasingly important in their brand consideration, Garden Pizza emerges as a 'place to be.'

With a presence on the Costa Dorada, this gastronomic player aims to take the consumption experience of its customers to another level by eliminating frictions both offline and online.

With a 360º corporate narrative focused on nature and the art of gathering, returning to the roots, all their locations offer spacious, light-filled spaces filled with plants to envelop the diner in an idyllic atmosphere.

The brand has managed to create a delicious gastronomic garden dedicated to enjoyment and disconnection with every bite. To achieve this, they offer their customers the option to order from the table and pay autonomously at the end of the service using QR codes located on their tables.

Features such as batching or aggregation of concurrent orders, the ability to split the bill among diners, leave a tip, or receive a 100% digital receipt, ultimately optimize the service experience by eliminating waits and the constant back and forth of waiters to the tables.

“We are an artisanal pizzeria wrapped in a space where masterful hands and nature come together” they declare from the brand. We wonder, is there anything more natural than letting a good conversation flow without interruptions?

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#13 Community News | Casa Dani launches its GastroJuego for all brand enthusiasts | Delivery & Loyalty

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Casa Dani | Their new loyalty program with the same essence as always

If we talk about Madrid's traditional essence, one classic that comes to mind is Casa Dani, born in 1991. Now, the iconic brand is opening a new digital door to connect with its customers. Through Casa Dani's Gastro Game, they propose a gamification experience where each order takes the customer to a new square full of gastronomic adventures.

With 4 levels to overcome: Gran Vía, Retiro, La Latina, and Sol, members of the plan will aspire to become Masters of the Villa. Along the way, they will receive exclusive prizes and surprises while enjoying the best of Casa Dani's cuisine.

For those who don't want to miss the taste of traditional bites, reminiscent of the dishes from our mothers and grandmothers, they can do so at any of their 4 locations in Madrid or through their own delivery channel.

With its authentic and traditional background, cooked slowly over a low flame, the brand is able to convey the warmth and uniqueness of the in-person experience to the digital ecosystem. Casa Dani is a prime example of a well-executed Digital Restaurant Experience.

The brand is clear about it: 'In our house, there's always a hurry and a lot of work to be done, but there's also love for a job well done and smiles that warm the heart.' ❤️

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#12 Community News | Digitalization Arrives to Markets: The Case of San Leopoldo | Kiosk, Places, Pay & Loyalty

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Mercado San Leopoldo | 100% Digital Experience

The combination of tradition and technological advancement is made possible through initiatives like that of Mercado San Leopoldo. Under the leadership of Leopoldo Guzmán, an emblematic space in the capital is revived, aiming to energize the gastronomic offering of the Almenara neighborhood with 15 venues that bring together a selection of renowned brands.

In a food market-style setup, La Martinuca, Casa Dani, Juanchos, or Montchis are among the options consumers can find within the market's galleries. Offering a seamless consumer experience, patrons can place, pay for, and enjoy a multi-brand order in a unified manner by ordering from physical kiosks or scanning QR codes located on the market's tables.

For those who don't want to miss the opportunity to experience the culinary variety offered by the market without leaving home, there's a Delivery and Takeaway service available under the same premise: facilitating the multi-brand shopping experience for the customer, even from home.

Furthermore, with every online or offline transaction, customers will automatically become part of the market's loyalty club, promising exclusive benefits and promotions for its members.

Leopoldo Guzmán, one of the founders of the market, spoke about something fundamental for this type of initiative: curating the offering.

Part of the key to success, according to the entrepreneur, is that "we have managed to bring together in one place brands that had never been so close to each other, and to bring to this area of the Tetuán district what they have been offering for years in Chamberí, Centro, and Salamanca."

On the digital front, it's evident that they have a specific solution in place. Places is born with a focus on multi-brand spaces (markets, shopping centers, multi-brand dark kitchens, or even festivals) but in practice, it's much more. Combined with other proposals for process digitization such as the option to order and pay at the table or the integration of all these features into a physical kiosk, it results in an unparalleled user experience.

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#11 Community News | Piri Piri launches The Secret Club of Wing Devourers | Loyalty

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Piri Piri | Franfo al Carbon

With a big launch and plastering all over Madrid, Piri Piri strengthens its online presence with its loyalty club, "The Secret Club of Wing Devourers".

This exclusive society of Frango al Carbon lovers rewards customer loyalty with a 5-level system, each providing access to exclusive promotions.

From Huovo to Frango, the highest level, passing through Pichón, Capón, and Gallina, Piri Piri's customers will have the opportunity to immerse themselves in a unique experience with a distinctive storytelling: that of a secret community with all the glam of the elite and the flavor of Frango chicken.

The brand's 5 locations in Madrid also offer delivery and take-away services to make their customers' experience even more complete. Customers can choose from various options on their menu to enjoy authentic Frango chicken.

Piri Piri originates in Madrid and pays homage to Portugal as its root with an encounter between cultures, spices, traditions, techniques, and family recipes to bring forth the passion, creativity, and flavor characteristic of the brand. Here's the video so you don't miss a thing!

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#10 Community News | Armando, the Delivery & Take Away project by Familia La Ancha

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Familia La Ancha | Armando

"We are the delivery of homemade and traditional food." This is how they introduce themselves at Armando to demonstrate that Familia La Ancha still knows how to do things right.

Four generations dedicated to the hospitality sector result in an expertise that allows them to provide a service that runs like clockwork even during high-demand moments in the kitchen, maintaining quality and tradition in every dish.

Now, the new wave at the helm of the company goes a step further, transitioning the in-person dining experience to a 100% digital one: Delivery and Take Away. They do so under the Armando brand, featuring La Ancha's flagship dish that gives its name to a new operational vertical in Madrid and Barcelona.

In addition to being one of the most iconic recipes from the brand's restaurants, Armando provides a comprehensive home delivery service where customers can choose from the group's most prominent options, such as the renowned Tortilla de Gabino or the award-winning cheesecake from Fismuler.

Regarding the new business models, one of the leaders of the brand, Nino Redruello, talks about the need to adapt to change: "We have been creating much more functional, strategically intelligent things at a business level." Armando, a brand that emerged during Covid-19 in response to the emergence of new market demands, is an example of this.

The high satisfaction level among customers who try it translates into a high rate of repetition, supported by their own loyalty program, suitable only for #Armanlovers. The Armando Club has four levels: Armanter, Armadicto, Arrasador, and Armavip, promising to reward consumer commitment to the brand with exclusive privileges.

We love being able to observe how traditional groups can adapt to the latest trends in digitization and user experience personalization without losing the essence that characterizes them.

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#1 Cheerfy Bites - Grupo Nomo rewards customer loyalty with an exclusive dinner.

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Grupo Nomo | Clan Nomo

February is the month of relationships, and what better way to celebrate than with Grupo Nomo giving a #masterclass on how to democratize and take customer relationships to the next level.

The four founders of the brand organized the most anticipated dinner for members of the Nomo Clan, held at one of their flagship restaurants, Sarrià, and attended by the most loyal customers: those at level 4 or Natives. In addition to getting to know each other and sharing a table with the four founders of the brand, guests had the opportunity to exclusively taste and evaluate the new menu, experiencing a top-notch gastronomic journey as a reward for their loyalty to the group.

Initiatives like this serve as a tangible demonstration of how to use #RDX to make human connections even more authentic and valuable, bridging the gap between customers and brands.

How can one attend the next Clan Nomo dinner?

Anyone interested in experiencing this event in its next edition simply needs to register with the Clan Nomo and start accumulating Nomocoins by progressing through the levels of Confidant, Advisor, and Mentor to reach the Native status.

Grupo Nomo is clear about the strategies within its loyalty plan that yield the best results. "Our customers value the experience and the ability to access exclusive products and spaces more than discounts." This principle has allowed them to enhance their relationship with customers, and after a year of operation, the Nomo Clan has attracted nearly 20,000 customers to its ranks.

Borja Molina-Martell, Grupo

Nomo´s CEO

Borja revealed the essence of their loyalty plan: "The Nomo Clan is the key that grants access to privileges exclusively available to the most loyal members: exclusive gifts, recipes, and even unique experiences such as a Masterclass with our chef, Naoyuki Haginoya."

In essence, we are talking about experiential loyalty beyond the transactional, where the brand's involvement and the intention to provide tangible value to the customer experience are key ingredients to exponentially increase the potential of digitalization tools.

Would you like a better understanding of our latest developments and use cases that we showcase?

I'd be delighted to talk with you!

Paola
Regional Sales

#30 Product News | Concierge, Promotion Dashboards, Service Based Tracking

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🎩 Concierge Card

Distribute the card to hotel concierges, tour guides, etc. so they can promote your restaurants to their customers.

The hotel customer who receives the concierge's recommendation will get a discount every time they use their card in your restaurants.

🎩

Concierge Card

The hotel customer redeems the card with the same operation that you already have in place with Cheerfy Loyalty.

🎩 Concierge Card

The concierge or tour guide will receive a percentage of the sales generated by their clients in money redeemable at your premises.

As always, design the Concierge Card and reward it with your brand attributes!

🎁 

Shop Promotions Dashboards

Evolution of promotions redeemed - total and percentage - by users in your Shops, using the Shop promotion code as a reference.

📱

Tracking Page by Service

Difference by service and language the tracking pages for online orders.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#29 Product News | Cheerfy Gifts, Last & Kiosk Manual Identification

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🎁 Cheerfy Gifts

Add a new line of income by creating your restaurant gift cards.

Integrated with Cheerfy Shop (online orders) and Loyalty (CRM and loyalty)

⭐ Enterprise Functionality

🎁 Cheerfy Gifts

The gift includes a personalized dedication that will be sent by e-mail.

Available to pay by card, Apple Pay and Google Pay.

⭐ Enterprise Functionality

🎁 Cheerfy Gifts

Configure gifts with one or more uses, gift validity period, and context of use (days, hours, locations).

Personalize the gift email and enrich it with your brand attributes.

⭐ Enterprise Functionality

🎁 Cheerfy Gifts

Design the ticket with your brand attributes.

Choose the information you want to display: product, price, order details.

⭐ Enterprise Functionality

🎁 

Cheerfy Gifts

Simplify the employee's life! The gifts are redeemable using the same operation that you already have in place with Cheerfy Loyalty.

⭐ Enterprise Functionality

💳 Cheerfy Shop: Integration with Last

(menu push)

Inject menus to your Shop from the Last POS central system and update it automatically.

Place orders from the tables with complete solvency!

🔔 

Cheerfy Kiosk: Manual Identification via Email & Phone

Search for vouchers via email and phone.

Allow customers to use their rewards if they cannot find their card or if the kiosk does not have a built-in QR scanner.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#28 Product News | Order and Pay at the Table, Kiosk Virtual Buzzer, Sales Dashboards

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💳 Order and pay at the table (1)

Allow your customers

- to order as many times as they want

- and to pay at the end

- by scanning a QR

No waiting. And without the constant coming and going of the waiters to the tables, 100% integrated with your CRM and loyalty!

💳 

Order and pay at the table (2)

Personalised home page with the entire digital relationship with the client:

🙋 Order

💳 Pay

❤️ Loyalty

🎁 Rewards

👤 Customer Profile

💳 

Order and pay at the table (3)

Place as many orders as you want, which will be added to the table. And pay at the end or on the spot.

🎨 Custom design

🔢 Multi-brand and multi-restaurant orders

🕗 Dynamic menus

🔗 Batching of concurrent orders

💳 

Order and pay at the table (4)

Pay whenever you want, with the ability to:

➗ Split the bill

💸 Leave a tip

🧾 Receive the digital ticket

⭐ Rate the service

💯 And accumulate points!

💳 Order and pay at the table (5)

Integrated with the point-of-sale, facilitating transparent management for employees.

Supported integrations with Last.app and Revo.works.

🔔 

Kiosk Virtual Buzzer

Order readiness notification via SMS for Kiosk.

It works for single brands, multiple brands and even multiple restaurants in a single order (markets or shopping centres with shared tables among several restaurants).

📈 

New Sales Dashboards

Advanced filtering capabilities based on:

✅ Order status (completed, canceled, etc.)

✅ Channel (Shop, Kiosk, Pay, Loyalty, etc.)

✅ Type of service (delivery, takeaway, venue)

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#27 Product News | Cheerfy App, Agora, Catcher, Dashboards

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📱 

New
Cheerfy App (Home)

Available on Web and App!
Home screen with: design aligned with brand attributes, personal welcome, flexible calls to action (order, pay, booking or loyalty card).

📱 

New
Cheerfy App (Menu)

Customizable menu: customer account, loyalty card, rewards, locations, music lists, orders, social networks And much more!

📱 

New
Cheerfy App (Orders)

Complete customer order history on the brand.

📱 

New
Cheerfy App (Profile)

Customer profile with contact information and preferences. Fully editable.

📈 

New reports: customer recurrence and vouchers

Recurrence analysis of your clients: visits per day, week, or month. Considering ALL activity (payments, orders, reservations, loyalty, Wi-Fi, etc.).
Conversion in the exchange of vouchers, and evolutionary exchanges per campaign or marketing action.

🗂️ 

Segmented export from the Customers section

Ability to directly export a segmented view of the Customers section with its main attributes, in .csv format.

❤️ 

Cheerfy Loyalty: Full integration with Agora POS

Reading loyalty cards and redeeming vouchers directly from the Agora POS terminal. Customer identification via QR or mobile phone.

🚴

Cheerfy Shop: Integration with Catcher

The delivery of your Shop orders is now automatically integrated with Catcher. They join the fleet integrations already available: Glovo, Uber Eats, Stuart, Closer, Acciona, Cabify, etc.

💳 

Cheerfy Pay integrated with Revo: changing tables

Ability to make table changes and have them updated transparently in Cheerfy Pay.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#26 Cheerfy Product News: Self-Service Kiosks with CRM & Loyalty

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Cheerfy Kiosk 

Self-service kiosks with a "Cheerfy touch"! ✨

Cheerfy Kiosk streamlines the shopping experience, reducing waiting times and minimizing the risk of losing customers due to long queues, especially during peak hours. 🏎️

Moreover, using Cheerfy Kiosk allows for maximizing the average ticket value through suggested selling and contextual, personalized promotions within the digital experience. 💰

Companies like McDonald's have already demonstrated their vast potential, with increases of between 10% and 20% in their average ticket values, as hinted by the brand itself.

Integrated Loyalty

But we wanted to go even further...

Cheerfy Kiosk seamlessly integrates with our CRM and loyalty platform - Cheerfy Loyalty. Your customers will earn points and redeem their rewards. Automatically 😍

Leading restaurant brands see Kiosk as a crucial element in a complete omnichannel strategy, where customers expect a consistent, personalized, and frictionless experience, regardless of the chosen channel at any given moment.

Take Healthy Poke, for instance, whose omnichannel loyalty plan is designed to let their customers "earn Healthy Coins not only when they order traditionally in-store but also through their kiosks (Cheerfy Kiosk) and their own delivery channel (Cheerfy Shop)."

Multi Brand Orders

Do you manage multiple restaurant brands? Or a culinary space with multiple restaurants? Cheerfy Kiosk is for you too.

Kiosk allows you to create an experience where your customers can order from several of your brands simultaneously, like Juicy Brands (multi-brand orders). You can even offer an experience where your customers can order from multiple restaurants - managed by different operators and located in different places - in a single order, like El Mercado de San Leopoldo (multi-restaurant orders)

PS - You can read more about the Kiosk announcement in the recent article from FORBES Spain.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#25 Cheerfy Product News

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Cheerfy Loyalty  | Customer Detailed Profile

We present our new experience to enhance the CRM and Operations of your Restaurants! 💥

This is our new functionality, which allows you to appreciate the history of your customer’s interactions in a more detailed way, such as: orders reservations, loyalty points, messages received, feedback and more. A complete x-ray of the entire customer experience with your brand. 🦴

✏️ Improved information management experience, we added the ability to perform actions such as adding or removing marketing permissions, and adding loyalty points easily and quickly to facilitate restaurant operations.

Cheerfy Loyalty, Shop, Places & Pay  | New Documentation

Next week a new version of our updated and improved documentation will be available on our website, where we explain how to use the new features.

Cheerfy Shop  | Synch rider status Deliverect & co

New improved integration with aggregators that allows real-time synchronization of the rider's status with Deliverect, Ordatic and Last.app.

Cheerfy Loyalty  | New Exports

The exports you already know, but improved with more information. 💪🏼 We enrich and complete the experience of exporting tables, and we add new ones: 🛍️ Vouchers + ❤️ Loyalty Cards + ✏️ Feedbacks.

Our new exports will also allow you to select personalized dates of the data you want to export, this will facilitate data analysis in a more detailed way, personalize offers and promotions for each client based on their preferences and plan ahead based on much more complete information.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#24 Cheerfy Product News

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Cheerfy Loyalty  | Shopify Integration

We present our new integration with Shopify!

If you have a restaurant brand in which, in addition to your online service for delivery or takeaway, you have developed e-commerce retail for the sale of your products, merchandising... This is your functionality! 🚀

Now, you can integrate your Shopify store with Cheerfy Loyalty, allowing your customers to earn points in your loyalty plan when they shop through Shopify.

And much more! You can centralize the digital relationship with your customers and take advantage of all the benefits of our CRM to boost customer loyalty: comprehensive loyalty plan, personalized rewards, marketing automation, ratings, emailing...

Cheerfy Shop  |  Improved Time Management Experience

Centralized and improved time management for all your stores through a new, more intuitive interface in admin.cheerfy.com.

Cheerfy Pay  |  Configuration Optimization

You can now configure your Cheerfy Pay experience centrally, being able to copy the settings from one location to all the others.

Cheerfy Shop  |  Integration with the new Cabify API

The integration with the new API is now available!

Cheerfy Loyalty  |  Advanced Voucher Configuration

We have improved the configuration capabilities of your vouchers.

Would you like your vouchers only redeemed during off-peak hours or "happy hours"?
Or that they could only be used in some of your locations?

In addition, to the already existing limitations, such as the number of uses or its validity period, we now add the ability to restrict vouchers by location, days and time slots.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#23 Cheerfy Product News

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Cheerfy Pay  |  New Experience

Check out our new experience for payments at the table via QR code! 💰📲

Your customers could pay whenever they wanted via QR, leave a tip or get their digital receipt. Also, divide the bill among diners by quantity or by selecting the products they are going to pay for.

Now, we merge all the key elements of your digital customer relationship: loyalty, orders, bookings, customer profile, music, RRSS, and much more!

More design. More functionality. And, of course, more personalization of your customer's user experience.

🪄 Set up your calls to action to your liking: "Pay", "Menu", "Your Loyalty Card".

🪄 Customize your user experience to the maximum, greeting in a personalized way or incorporating the "account" section in which the client can access all their information.

🪄 Give your brand touch to your sections: loyalty card, rewards, Spotify list, social networks, blog, or gallery. The sky is the limit!

🪄 All this with a design that fully adheres to your brand attributes.


#CoolBrands + #CheerfyPay = ✨Magic ✨

Cheerfy Loyalty  |  Revo Integration

Eliminate exposure to human error in your employee's process of redeeming your customer's loyalty card.

Thanks to the integration with Revo, you can automatically assign the points or stamps that correspond to your customers without your employee having to mark anything on the scanner.

How?

1. Your employee scans your customer's loyalty card.
2. Your employee scans the QR code printed on the ticket receipt.
3. The client receives the corresponding points or stamps without any manual process involved.

Cheerfy Shop  |  Uber Direct Integration

Delivery to your customers through Uber is here!

Uber recently announced the launch of its white label service, allowing you to ship your delivery orders from your online shop. You already have the integration with its platform available.

Please fill out this form if you are interested and would like to know more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#22 Cheerfy Product News

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Cheerfy Shop & Loyalty  |  Cheerfy App

Turn our new landing page into your App! 📱

Our new Cheerfy App - Shop landing page - merges all the key elements of your digital customer relationship: loyalty, orders, bookings, customer profile, your music, RRSS, and much more!

More design. More functionality. And, of course, more personalization of your customer's user experience.

🪄 Set up your calls to action to your liking: "Order now", "Book here", or "Your Loyalty Card".

🪄 Customize your user experience to the maximum, greeting in a personalized way or incorporating the "account" section in which the client can access all their information.

🪄 Give your brand touch your sections: loyalty card, rewards, Spotify list, social networks, blog, or gallery. The sky is the limit!

🪄 All this with a design that fully adheres to your brand attributes.


#CoolBrands + #CheerfyApp = ✨ Magic ✨

Cheerfy Shop  |  New integration with Ordatic

If you already use our integration with Ordatic for order management, the integration with its new platform version is also available.

It includes improvements such as incorporating the dine-in service for your physical venue.

Cheerfy Loyalty  |  Demand management

We don't want you to die of success! 🥵

You have likely experienced high-demand moments in which you have had problems responding to excessive orders. 🚀

Nevermore! We launched our new demand management functionality to accommodate your demand without overwhelming your operations.

We allow you to automate your maximum capacity according to the days of the week and time slots. And in different ways: number of orders or amount of money.

The customer will have available those slots that fit with your demand management!

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#21 Cheerfy Product News

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Cheerfy  |  Documentation

In the next few days, you will have a new version of our documentation - updated and improved - about Cheerfy Loyalty and Cheerfy Shop. ✅

❤️ In the Loyalty part, you will find a guide about: the configuration of your locations, integration of your critical systems, setup of your loyalty plan registration process, how to interact and reward your customers for their loyalty, and analytics.

💰 In the Shop part, you will find a guide about: the configuration of the critical aspects of your online shop, the design of your menus, the configuration of services (delivery, take away, and dine-in), orders reception, integration with aggregators or POS, or creation of promo codes, among other things.

Cheerfy Shop  |  Advanced integration with Goggo

The last-mile revolution is happening!

We recently announced that in cities like Zaragoza or Alcobendas (soon to come), you could ship your orders through Goggo's autonomous mobility vehicles.

Now we add the ability for your final customer to choose whether he wants to receive his order through a robot or not when making a purchase.

Cheerfy Loyalty  |  Points accumulation through a QR code

One of the critical points of your loyalty plan is accumulating points or stamps in your physical venue.

As you know, that happens through our scanner. So the customer shows his loyalty card, and the employee scans it.

But how are the corresponding points assigned?

Until now, there were different options: one point/stamp per reading, manual entry of the ticket amount, or through a URL integrated with the corresponding POS. In addition, we now add the option to scan a QR code printed on the purchased ticket.

In this way, the employee scans the printed QR code with all the information on the ticket, and the corresponding points or stamps are automatically assigned to the customer.

Cheerfy Shop  |  Video on Landing Page

You could customize your online shop landing page with your brand's colours, fonts, titles, and copies. Now you can also add a video—desktop, tablet and mobile.

You can click here to see an example.

Cheerfy Shop  |  Digital menu

Do you want a digital menu for your physical venue?

You can use your online shop to show your menu in a read-only format without the possibility of ordering.

If you already use Cheerfy Shop for delivery and takeaway, and you want to take advantage of its design benefits and always have the menu in your physical venue updated automatically (changes in the items, items stock, etc.)... this it's your functionality!

Cheerfy Loyalty | Advanced integration with POS

We are going one step further in integrating all kinds of POS!

We have developed the ability to match entire transactions to customer profiles in a near-universal way. Magic!

You can now know precisely what each customer has consumed, securely adding the corresponding points or stamps.

Please don't hesitate to ask us if you want to know more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#1 Cheerfy Verse

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The future of restaurants is not robots.
It’s (super-)humans.

The labour crunch drama.

The restaurant industry is a people business. Yet, the lack of people has become a significant challenge. In the aftermath of COVID-19, restaurants face staffing shortages in a world in high demand for greater flexibility and remote working.

McKinsey says the hospitality industry in Spain — which usually employs around one in eight employees — started 2022 under-resourced, with 73,400 fewer employees versus February 2020. A 5.5 per cent fall.

In the US, the Bureau of Labor Statistics highlighted that employment in hospitality is below its pre-pandemic level by 1.1 million, or 6.7 per cent. While in the UK, the ONS show sector currently has a record 174,000 jobs available and is experiencing 83% more vacancies than March-May 2019.

The combination of inflation and the sector’s war for staff makes it even worse. As a result, restaurants need to make an extra when raising wages to stay competitive. In the US, compensation in 2022 for the hospitality sector rose 8.4% year-on-year, while compensation for all workers was up 4.5%.

Fully robotic restaurants?

Not surprisingly, many are advocating for a future of fully automated restaurants. Two months ago, three Stanford engineers celebrated the grand opening of Mezli: a restaurant run entirely by robots in San Francisco serving fresh, healthy Mediterranean bowls.

But do restaurant customers have an appetite for robots? Not necessarily. According to Big Red Rooster’s report, 75 per cent of consumers still feel that interaction with an employee is critical: the warm welcome, food preparation, or service at the table.

However, consumers are most receptive to automation where speed and accuracy are concerned. For example, 58 per cent say faster service is a top benefit of automation, and 57 per cent feel it means fewer mistakes.

(Super-)humans over robots.

Are robots the future of restaurants? No. The future is humans. Super-humans. The paradigm shift is about humans with superpowers. It’s about elevating the role of humans at restaurants by leveraging technology. And if this sounds futuristic, you are falling behind the times. 


Manolo Bakes.

There are many reasons why Manolo Bakes is a flagship bakery and coffee chain in Spain: its high-quality coffee, its Manolitos - small croissants of delicate puff pastry, and its fun-loving experience.

Manolo Bakes has extended that experience to a digital relationship with customers through the “MB Club”. The MB Club loyalty card can be stored in Apple Wallet or Google Pay and symbolises Manolo Bakes’ identity. It turns customers into Manolovers awarding them with Manolos. As they earn Manolos, customers receive personalised rewards.

Most importantly, the MB Club empowers employees with a superpower. They get real-time insights about Manolovers: their name, number of visits, last visit, preferences, or birthdate. Contextual data enables employees to delight customers on the spot: greeting their birthday, giving a warm welcome when visiting after a while, or making personalised suggestions based on their preferences.

The results speak for themselves: the MB Club has multiplied by three the number of returning customers for active members.

Grosso Napoletano.

Grosso Napoletano has made the world’s top 10 best artisan pizzas. But the Grosso experience blends artisanship and innovation, offering a digital experience as well crafted as their pizzas.

In particular, Grosso Pay has elevated the dining experience. Grosso customers can pay whenever they want via QR. Either by card, Apple Pay or Google pay. Consumers can also split the bill, leave a tip, and get their digital receipt. And thanks to the native integration with their Grosso Squad loyalty card, Grosso Pay ensure the customer is seamlessly rewarded with progress toward their loyalty account.

The adoption has been remarkable: Grosso Pay has processed over 50% of on-premise transactions at several venues. Plus, it has made Grosso employee’s life significantly easier. As the main point of customer interaction, Grosso servers need to be aware of any challenge and adapt accordingly. Minimising the transactional parts of a server's job empower them to focus on building relationships with customers, providing superior service and managing more complex interactions. 

Malvón.

Born in 2017, Malvón is the leading restaurant chain producing and distributing handmade Argentine empanadas, a booming category. Between Spain and Portugal, Malvón has nearly 100 stores.

Malvón’s product is incredibly suited for delivery and takeaway. That has driven them to develop their digital ordering channel offering differentiated experiences for consumers and enterprises. Their platform is an intelligent hub between couriers, payments, point-of-sales or digital marketing engines.

Malvón’s employees monitor preparation times and control the rider status or refund orders not correctly fulfilled. On a single screen. They even have complete details about their customer profiles. Is the rider late with one of their most loyal customers? They can send her a message and compensate her with a personalised gift. In one click!

The future of restaurants.

The future of restaurants is about keeping the human touch when it matters the most while capturing the efficiencies of technology. It’s about offering the best experience to both customers AND employees. And in executing this future, the industry has an excellent opportunity to attract talent and upskill employees, providing compelling development opportunities in times of labour shortages.

The future of restaurants will be more human, not less. And it will be thanks to technology, not despite it. 


Carlos
Co-Founder