#24 Cheerfy Product News

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Cheerfy Loyalty  | Shopify Integration

We present our new integration with Shopify!

If you have a restaurant brand in which, in addition to your online service for delivery or takeaway, you have developed e-commerce retail for the sale of your products, merchandising... This is your functionality! 🚀

Now, you can integrate your Shopify store with Cheerfy Loyalty, allowing your customers to earn points in your loyalty plan when they shop through Shopify.

And much more! You can centralize the digital relationship with your customers and take advantage of all the benefits of our CRM to boost customer loyalty: comprehensive loyalty plan, personalized rewards, marketing automation, ratings, emailing...

Cheerfy Shop  |  Improved Time Management Experience

Centralized and improved time management for all your stores through a new, more intuitive interface in admin.cheerfy.com.

Cheerfy Pay  |  Configuration Optimization

You can now configure your Cheerfy Pay experience centrally, being able to copy the settings from one location to all the others.

Cheerfy Shop  |  Integration with the new Cabify API

The integration with the new API is now available!

Cheerfy Loyalty  |  Advanced Voucher Configuration

We have improved the configuration capabilities of your vouchers.

Would you like your vouchers only redeemed during off-peak hours or "happy hours"?
Or that they could only be used in some of your locations?

In addition, to the already existing limitations, such as the number of uses or its validity period, we now add the ability to restrict vouchers by location, days and time slots.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#23 Cheerfy Product News

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Cheerfy Pay  |  New Experience

Check out our new experience for payments at the table via QR code! 💰📲

Your customers could pay whenever they wanted via QR, leave a tip or get their digital receipt. Also, divide the bill among diners by quantity or by selecting the products they are going to pay for.

Now, we merge all the key elements of your digital customer relationship: loyalty, orders, bookings, customer profile, music, RRSS, and much more!

More design. More functionality. And, of course, more personalization of your customer's user experience.

🪄 Set up your calls to action to your liking: "Pay", "Menu", "Your Loyalty Card".

🪄 Customize your user experience to the maximum, greeting in a personalized way or incorporating the "account" section in which the client can access all their information.

🪄 Give your brand touch to your sections: loyalty card, rewards, Spotify list, social networks, blog, or gallery. The sky is the limit!

🪄 All this with a design that fully adheres to your brand attributes.


#CoolBrands + #CheerfyPay = ✨Magic ✨

Cheerfy Loyalty  |  Revo Integration

Eliminate exposure to human error in your employee's process of redeeming your customer's loyalty card.

Thanks to the integration with Revo, you can automatically assign the points or stamps that correspond to your customers without your employee having to mark anything on the scanner.

How?

1. Your employee scans your customer's loyalty card.
2. Your employee scans the QR code printed on the ticket receipt.
3. The client receives the corresponding points or stamps without any manual process involved.

Cheerfy Shop  |  Uber Direct Integration

Delivery to your customers through Uber is here!

Uber recently announced the launch of its white label service, allowing you to ship your delivery orders from your online shop. You already have the integration with its platform available.

Please fill out this form if you are interested and would like to know more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#22 Cheerfy Product News

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Cheerfy Shop & Loyalty  |  Cheerfy App

Turn our new landing page into your App! 📱

Our new Cheerfy App - Shop landing page - merges all the key elements of your digital customer relationship: loyalty, orders, bookings, customer profile, your music, RRSS, and much more!

More design. More functionality. And, of course, more personalization of your customer's user experience.

🪄 Set up your calls to action to your liking: "Order now", "Book here", or "Your Loyalty Card".

🪄 Customize your user experience to the maximum, greeting in a personalized way or incorporating the "account" section in which the client can access all their information.

🪄 Give your brand touch your sections: loyalty card, rewards, Spotify list, social networks, blog, or gallery. The sky is the limit!

🪄 All this with a design that fully adheres to your brand attributes.


#CoolBrands + #CheerfyApp = ✨ Magic ✨

Cheerfy Shop  |  New integration with Ordatic

If you already use our integration with Ordatic for order management, the integration with its new platform version is also available.

It includes improvements such as incorporating the dine-in service for your physical venue.

Cheerfy Loyalty  |  Demand management

We don't want you to die of success! 🥵

You have likely experienced high-demand moments in which you have had problems responding to excessive orders. 🚀

Nevermore! We launched our new demand management functionality to accommodate your demand without overwhelming your operations.

We allow you to automate your maximum capacity according to the days of the week and time slots. And in different ways: number of orders or amount of money.

The customer will have available those slots that fit with your demand management!

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#21 Cheerfy Product News

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Cheerfy  |  Documentation

In the next few days, you will have a new version of our documentation - updated and improved - about Cheerfy Loyalty and Cheerfy Shop. ✅

❤️ In the Loyalty part, you will find a guide about: the configuration of your locations, integration of your critical systems, setup of your loyalty plan registration process, how to interact and reward your customers for their loyalty, and analytics.

💰 In the Shop part, you will find a guide about: the configuration of the critical aspects of your online shop, the design of your menus, the configuration of services (delivery, take away, and dine-in), orders reception, integration with aggregators or POS, or creation of promo codes, among other things.

Cheerfy Shop  |  Advanced integration with Goggo

The last-mile revolution is happening!

We recently announced that in cities like Zaragoza or Alcobendas (soon to come), you could ship your orders through Goggo's autonomous mobility vehicles.

Now we add the ability for your final customer to choose whether he wants to receive his order through a robot or not when making a purchase.

Cheerfy Loyalty  |  Points accumulation through a QR code

One of the critical points of your loyalty plan is accumulating points or stamps in your physical venue.

As you know, that happens through our scanner. So the customer shows his loyalty card, and the employee scans it.

But how are the corresponding points assigned?

Until now, there were different options: one point/stamp per reading, manual entry of the ticket amount, or through a URL integrated with the corresponding POS. In addition, we now add the option to scan a QR code printed on the purchased ticket.

In this way, the employee scans the printed QR code with all the information on the ticket, and the corresponding points or stamps are automatically assigned to the customer.

Cheerfy Shop  |  Video on Landing Page

You could customize your online shop landing page with your brand's colours, fonts, titles, and copies. Now you can also add a video—desktop, tablet and mobile.

You can click here to see an example.

Cheerfy Shop  |  Digital menu

Do you want a digital menu for your physical venue?

You can use your online shop to show your menu in a read-only format without the possibility of ordering.

If you already use Cheerfy Shop for delivery and takeaway, and you want to take advantage of its design benefits and always have the menu in your physical venue updated automatically (changes in the items, items stock, etc.)... this it's your functionality!

Cheerfy Loyalty | Advanced integration with POS

We are going one step further in integrating all kinds of POS!

We have developed the ability to match entire transactions to customer profiles in a near-universal way. Magic!

You can now know precisely what each customer has consumed, securely adding the corresponding points or stamps.

Please don't hesitate to ask us if you want to know more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#1 Cheerfy Verse

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The future of restaurants is not robots.
It’s (super-)humans.

The labour crunch drama.

The restaurant industry is a people business. Yet, the lack of people has become a significant challenge. In the aftermath of COVID-19, restaurants face staffing shortages in a world in high demand for greater flexibility and remote working.

McKinsey says the hospitality industry in Spain — which usually employs around one in eight employees — started 2022 under-resourced, with 73,400 fewer employees versus February 2020. A 5.5 per cent fall.

In the US, the Bureau of Labor Statistics highlighted that employment in hospitality is below its pre-pandemic level by 1.1 million, or 6.7 per cent. While in the UK, the ONS show sector currently has a record 174,000 jobs available and is experiencing 83% more vacancies than March-May 2019.

The combination of inflation and the sector’s war for staff makes it even worse. As a result, restaurants need to make an extra when raising wages to stay competitive. In the US, compensation in 2022 for the hospitality sector rose 8.4% year-on-year, while compensation for all workers was up 4.5%.

Fully robotic restaurants?

Not surprisingly, many are advocating for a future of fully automated restaurants. Two months ago, three Stanford engineers celebrated the grand opening of Mezli: a restaurant run entirely by robots in San Francisco serving fresh, healthy Mediterranean bowls.

But do restaurant customers have an appetite for robots? Not necessarily. According to Big Red Rooster’s report, 75 per cent of consumers still feel that interaction with an employee is critical: the warm welcome, food preparation, or service at the table.

However, consumers are most receptive to automation where speed and accuracy are concerned. For example, 58 per cent say faster service is a top benefit of automation, and 57 per cent feel it means fewer mistakes.

(Super-)humans over robots.

Are robots the future of restaurants? No. The future is humans. Super-humans. The paradigm shift is about humans with superpowers. It’s about elevating the role of humans at restaurants by leveraging technology. And if this sounds futuristic, you are falling behind the times. 


Manolo Bakes.

There are many reasons why Manolo Bakes is a flagship bakery and coffee chain in Spain: its high-quality coffee, its Manolitos - small croissants of delicate puff pastry, and its fun-loving experience.

Manolo Bakes has extended that experience to a digital relationship with customers through the “MB Club”. The MB Club loyalty card can be stored in Apple Wallet or Google Pay and symbolises Manolo Bakes’ identity. It turns customers into Manolovers awarding them with Manolos. As they earn Manolos, customers receive personalised rewards.

Most importantly, the MB Club empowers employees with a superpower. They get real-time insights about Manolovers: their name, number of visits, last visit, preferences, or birthdate. Contextual data enables employees to delight customers on the spot: greeting their birthday, giving a warm welcome when visiting after a while, or making personalised suggestions based on their preferences.

The results speak for themselves: the MB Club has multiplied by three the number of returning customers for active members.

Grosso Napoletano.

Grosso Napoletano has made the world’s top 10 best artisan pizzas. But the Grosso experience blends artisanship and innovation, offering a digital experience as well crafted as their pizzas.

In particular, Grosso Pay has elevated the dining experience. Grosso customers can pay whenever they want via QR. Either by card, Apple Pay or Google pay. Consumers can also split the bill, leave a tip, and get their digital receipt. And thanks to the native integration with their Grosso Squad loyalty card, Grosso Pay ensure the customer is seamlessly rewarded with progress toward their loyalty account.

The adoption has been remarkable: Grosso Pay has processed over 50% of on-premise transactions at several venues. Plus, it has made Grosso employee’s life significantly easier. As the main point of customer interaction, Grosso servers need to be aware of any challenge and adapt accordingly. Minimising the transactional parts of a server's job empower them to focus on building relationships with customers, providing superior service and managing more complex interactions. 

Malvón.

Born in 2017, Malvón is the leading restaurant chain producing and distributing handmade Argentine empanadas, a booming category. Between Spain and Portugal, Malvón has nearly 100 stores.

Malvón’s product is incredibly suited for delivery and takeaway. That has driven them to develop their digital ordering channel offering differentiated experiences for consumers and enterprises. Their platform is an intelligent hub between couriers, payments, point-of-sales or digital marketing engines.

Malvón’s employees monitor preparation times and control the rider status or refund orders not correctly fulfilled. On a single screen. They even have complete details about their customer profiles. Is the rider late with one of their most loyal customers? They can send her a message and compensate her with a personalised gift. In one click!

The future of restaurants.

The future of restaurants is about keeping the human touch when it matters the most while capturing the efficiencies of technology. It’s about offering the best experience to both customers AND employees. And in executing this future, the industry has an excellent opportunity to attract talent and upskill employees, providing compelling development opportunities in times of labour shortages.

The future of restaurants will be more human, not less. And it will be thanks to technology, not despite it. 


Carlos
Co-Founder

#20 Cheerfy Product News

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Cheerfy Shop & Loyalty | Transactional segmentation

The integration between Loyalty and Shop is undoubtedly one of our key drivers of value.

Now we take the integration of both modules to the next level! 🚀

Would you like to impact a customer based on historical expenditure with your brand?
Would you like to segment your communication based on the average ticket value?
Would you like to recover clients who used to order from you but stopped doing so?
Would you like to impact a customer who, having visited you at your physical venue, has never ordered from your online shop?
Would you like to personalize your communication depending on the service the client has ordered from you: Delivery, Take Away, Dine-in?
Would you like to segment your communication based on a customer's activity status: active, asleep, lost?

If your answer is yes, this is your feature! 🎯

Cheerfy Shop | Maximum number of units per category, per order

A few weeks ago, we let you know that, in addition to setting up the minimum order based on the total value of the ticket, you could set it based on the units of certain products.

Now you can also set the maximum order based on the number of units ordered from a specific category.

In this way, you can, for example, limit the sale of certain items based on your kitchen staffing capacity or your riders' shipping capacity, among others.

Cheerfy Shop | Deelivers Integration

We have improved our integration with Deelivers for shipping your delivery orders.

We continue consolidating our European integrations portfolio: Stuart, Glovo, Closer, Acciona, Goggo, Deliveroo, and any platform that operates on Vromo.

Cheerfy Loyalty | Advanced integration with POS

We are going one step further in integrating all kinds of POS!

We have developed the ability to match entire transactions to customer profiles in a near-universal way. Magic!

You can now know precisely what each customer has consumed, securely adding the corresponding points or stamps.

Please don't hesitate to ask us if you want to know more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#19 Cheerfy Product News

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Cheerfy Shop | Contextual menus

Set up your online shop landing page to display the corresponding menu in a contextual way for the different casuistries.

Would you like to differentiate your delivery menu for breakfast, lunch and/or dinner?
Would you like to modify your prices upwards during the greatest saturation hours: Friday nights or Saturdays at lunchtime?

And of course, differentiating between the different services: Delivery, Take Away or Dine-in!

Would you like to automatically shunt your customers to aggregators at times when your own delivery service is not available?

If the answer is yes... This is your feature!

Cheerfy Pay | Activity Dashboard

We include new clients captured through Cheerfy Pay in the platform activity dashboards.

This enables you to know, of all your new registered customers, exactly how many are coming from Cheerfy Pay, Shop, Loyalty, integrations with other platforms, or manual imports.

Cheerfy Loyalty | Location details

From now on, in addition to the address of your venue, you can include more details to make it easier for riders to locate you. Example: in a shopping centre, you can indicate exactly how to get to your restaurant.

Cheerfy Loyalty | Retargeting based on the impact of previous messages

As you know, you already have multiple segmentation options for your messages: consumption habits, preferences, progress within the loyalty plan, demographic aspects, evaluation rating...

Our new segmentation offers you even more possibilities:

Have you launched a campaign and want to retarget those customers who haven't read it?

This feature allows you!

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#18 Cheerfy Product News

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Cheerfy Places | Dine-in service for multi-brand marketplaces

Are you operating a physical location with different operators, brands and restaurants in the same place?

Do you have shared tables with QRs so your customers can order from multiple restaurants simultaneously?

Now, in addition to giving you the possibility to develop your multi-brand marketplace for Delivery and Take Away services, we include the dine-in service.

Cheerfy Shop | Minimum order based on product quantity

In addition to setting up the minimum order based on the total value of the ticket, from now on, you can set up the minimum charge based on the units of certain products.

Cheerfy Loyalty | Vouchers design

You can include vouchers in your loyalty plan messages to reward your customers with promotions, discounts, product gifts...

From now on, we provide you with much more flexibility in its design, being able to choose the picture of the voucher regardless of the image of the message.

Cheerfy Shop | Integration with the new Glovo API

If the integration with Glovo for your Delivery orders was already working, starting next week, you will also have the integration with their new API that has just been launched.

Cheerfy Pay | Agora Integration

We incorporate Agora into our portfolio of integrations with Cheerfy Pay.

If you use this POS software in your restaurant, your customers can pay whenever they want via QR, leave a tip or get their digital receipt. Also, divide the bill among the diners by quantity or select the products they will pay for.

This way, our portfolio of integrations for payments at the table continues to grow, joining the already existing Hosteltáctil, Revo and Tamus.

As a reminder, Cheerfy Pay is integrated with Cheerfy Shop and Loyalty for a complete digital experience. Customers who pay via Cheerfy Pay are registered in the CRM and automatically accumulate points when paying.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#17 Cheerfy Product News

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Cheerfy Shop | Goggo Integration

We are joining the last-mile revolution!

Can you imagine shipping your delivery orders through autonomous mobility vehicles? It's already possible!

We integrate with Goggo, a company that is revolutionizing this sector, which makes it possible for you to ship your orders through their robots in some cities, such as Zaragoza or Alcobendas (soon to come).

In this way, our portfolio of integrations in Europe continues to grow. This new delivery platform joins the already existing Stuart, Glovo, Closer, Acciona, Deelivers, Deliveroo and any platform that operates on Vromo.

Cheerfy Loyalty | Advanced Integration with CoverManager

We enrich our integration with CoverManager.

Now we can identify the bookings that materialize in visits and, in this way, activate the launch of automatic messages based on the presence of your clients in the restaurant.

Cheerfy | Catalan Support in the Web Experience

As you know, Cheerfy automatically detects the language of the customer's terminal to personalize the experience. Now, we add Catalan as an option for all the standard texts of the Web experience, Including Cheerfy Loyalty, Shop and Pay.

Cheerfy Loyalty | Responsive Menu

We update the menu of our platform for better accessibility from any device: desktop, tablet and mobile.

Cheerfy Loyalty | Message Preview

Preview your campaign design on the fly!

If we have been adding new capabilities in the design of your messages, we now include this latest update to facilitate its configuration even more.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#16 Cheerfy Product News

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Cheerfy Shop  |  Orders Flow

We keep improving the new orders flow page!

You have a complete view of your orders' status on a single screen. You are also in total control of your rider status, the order injection into the POS, or the preparation times you have.

Now we also include the level of the customer in the loyalty plan. Are you late for the order of one of your most loyal customers? You can send her a personalized message and compensate her.

You can also simultaneously access all the locations you want for greater operational ease. And enjoy an improved design of the experience.

Cheerfy Shop  |  Advanced synchronization with Ordatic, Deliverect and Bistrohub.

If you could already centrally update your multiple Cheerfy Shop menus through these online ordering management platforms, you can now update your orders' status automatically from them. For example, if you cancel an order on any of these platforms, it will also be cancelled on Cheerfy.

Cheerfy Shop  |  Menu Push with Revo

Update your multiple Cheerfy Shop menus directly and centrally from Revo, always preserving the presentation power that Cheerfy Shop offers you.

Cheerfy Loyalty  |  Messages design improvements

Give your personal branding touch to campaigns and automated messages!

You could already customize the background colours of the email and the content, choose the font of your messages, incorporate static or animated (GIF) images, or introduce calls to action in a bottom or picture form by adding hyperlinks. Also, edit your personalized copies: bold, underlined, italics, font sizes, or justification, among others.

Now you can customize the footer of your messages by adding a specific colour to the background and font or embed calls to action in a picture form by adding a hyperlink to it.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#15 Cheerfy Product News

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Cheerfy Loyalty | Vouchers On-demand

Boost traffic in your restaurant efficiently and quickly!

Generate batches of vouchers with benefits for employees of a local company. For students from a nearby university. Clients of a fitness centre. Or for influencers.

The possibilities are endless!

They are fully integrated with the existing voucher redemption. And can be stored in Apple Wallet and Google Pay, allowing proximity notifications. And monitorable with the rest of the vouchers for total control of their use.

Cheerfy Pay | Payout details

You can now export the database, aggregated and per transaction, with all the payments, commissions, and refunds' details.

Cheerfy Loyalty | Messages design improvements

Give your personal branding touch to campaigns and automated messages!

Customize the background colours of the email and the content, choose the font of your messages, incorporate static or animated (GIFs) images, or introduce calls to action in a bottom or picture form by adding hyperlinks... and edit your personalized copies: bold, underlined, italics, font sizes, or justification, among others.

Cheerfy Loyalty | Messages bounce rate

We add the bounce rate to the statistics funnel of the messages: sent, views, clicks, redemptions and unsubscribes for both campaigns and programmatic messages.

Cheerfy Shop | Closer integration

Now you will also be able to ship your delivery orders through Closer.

IIn this way, our portfolio of integrations in Europe continues to grow. This new delivery platform joins the already existing Stuart, Glovo, Acciona, Cabify, Deelivers, Deliveroo and any platform that operates on Vromo.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#14 Cheerfy Product News

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Cheerfy Shop | Orders Flow

We are introducing a new orders flow page in which you will access a complete view of your orders' status on a single screen: desktop and tablet.

Also, you will be in total control of your rider status, the order injection into the POS, or the preparation times you have.

And for your convenience, you have a full-screen mode available, search for a specific order, or filter based on status, riders or types of services, among others.

Cheerfy Loyalty | Save the loyalty card in one-click

Your customers now can download their loyalty card on the home page of their mobile phone with one click!

In this way, they will always have their card as an app. But! You don't need to download anything from the Apple Store or Google Pay. Magic! ;-)

Cheerfy Shop | Tracking page

Let's keep improving the experience! Now, your customers have the "Follow your rider" button available so they can see their rider's status on a map in real-time.

Cheerfy Loyalty | Messages design improvements

Give your personal branding touch to campaigns and automated messages!

In addition to customizing the background colours of the email and incorporating static or animated (GIFs) pictures or turning those images into a call to action by adding hyperlinks, you can now choose the font of your messages.

You also can insert calls to action in a button form with your corporate fonts and colours.

Cheerfy Shop | Orders details

You will access and activate all the information related to each order on the detailed order page.

Would you like to know the status of the rider assigned to ship the order in real time?
Would you like to be able to cancel or assign another rider if necessary?
Would you like to understand the customer's profile that has placed the order: gender, age, birthday, language, postal code, and total visits?
Would you like to be able to interact with the customer in case of need automatically?
Would you like to know if the order has been correctly injected into the POS?
Would you like to be able to reinject the order if necessary?
Would you like to know and manage the status of each of the orders placed: not confirmed, confirmed, ready, en route, completed, cancelled?
Would you like to access all the details of the ticket: consumed items, discounts, money refunded?

This is your feature!

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#13 Cheerfy Product News

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Cheerfy Shop | Acciona Integration

Do you have a restaurant in Madrid? Our new integration enables you to ship delivery orders through Acciona.

In this way, we increase our portfolio of integrations in Europe, adding this new delivery platform to the existing Stuart, Glovo, Cabify, Deelivers, Deliveroo and any platform that operates on Vromo.

Cheerfy Loyalty | Messages Audience

We continue to improve our message segmentation capabilities. For example, we now include the ability to automatically filter your communication based on the postal code of the customer's residence.

Cheerfy Pay | Hosteltáctil Integration

We incorporate Hosteltáctil into our portfolio of integrations with Cheerfy Pay.

If you use this POS software in your restaurant, your customers will be able to pay whenever they want via QR, leave a tip or get their digital receipt. Also, divide the bill among the diners by quantity or by selecting the products they will pay for.

As a reminder, Cheerfy Pay is integrated with Cheerfy Shop and Loyalty for a complete digital experience. Customers who pay via Cheerfy Pay are registered in the CRM and automatically accumulate points when paying.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#12 Cheerfy Product News

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Cheerfy Loyalty | New Voucher Dashboard

We are launching a new voucher detailed page in which you can already access all the information.

Would you like to understand the customer's profile that has redeemed a voucher: gender, age, birthday, language, postal code, and total visits?
Would you like to know to which ticket or transaction the redemption corresponds: details of the consumed items?
Would you like to know the context of the redemption: location, date, time, service type, and visit duration?
Would you like to access all details of each redemption: status, promotion code at the POS, validity, number of uses, and message to which it belongs?

This is your feature!

Cheerfy Shop | Delivery Address

We bring you the ability to force your clients to specify the address with their floor, door, building name, etc. For the cases in which it doesn't apply, the client may not include it by clicking on "ignore this field".

Cheerfy Loyalty | Messages New Audience

We've improved the audience page of the message creation and editing process.

Now you have more possibilities to segment your communication — the ability to combine and exclude the tags you consider for greater accuracy in your contacts.

In addition, the segmentation criteria are structured in four groups (general, demographics, surveys and loyalty card) for greater simplicity.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#11 Cheerfy Product News

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Cheerfy Loyalty | New customer registration

We are introducing a new, fully customisable registration experience with new features.

On the one hand, we've improved the design capabilities. Add one or more welcome messages that appear on a rotational basis. Include your favicon, corporate logo, and background image, and incorporate your corporate fonts and colours. If you want to give it a more personal touch, you can flexibly enter HTML code.

In addition, you now have full traceability of the funnel by adding Google analytics. You can even create multiple registration portals per location for specific marketing actions.

Do you want to distribute flyers to attract the employees of a nearby company? Create a specific QR code that automatically tags those employees to receive a personalised welcome or incentive.

Do you want to carry out an action on your social media for a specific event? Generate a particular URL that will automatically tag those users for a personalised welcome or incentive.

Cheerfy Shop | Remote pause services

We facilitate pausing your services in a centralised way, directly from the order management platform or POS.

Cheerfy Shop | Status synchronization with Glovo

We improve the integration of Glovo with our platform, allowing full adherence between the status of the order in Cheerfy and the rider's situation.

Cheerfy Loyalty | New scanning experience for employees

Get the complete profile of your customer by scanning their voucher or loyalty card. Then, your employees will be able to use that information for an even more personal experience.
How? At the end of the scanning process, all your customer's information will appear on the screen: won stamps, redeemed vouchers, loyalty plan level, birthday date or associated tags.

On the other hand, identify your customer through their phone number. Now, if your customer can't find their loyalty card (for example: their mobile battery has run out), you can add their points or stamps or burn their vouchers, through their phone number.

Finally, you can automatically enter the ticket amount by scanning a QR code with the total amount printed on your ticket.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#10 Cheerfy Product News

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Cheerfy Loyalty | New Feedback Dashboard

We launch a new feedback detailed page in which you can already access all the information.

Would you like to understand the customer's profile that has given you feedback: gender, age, birthday, language, postal code, total visits?
Would you like to know to which ticket or transaction does the feedback correspond: details of the consumed items?
Would you like to know the context in which the feedback happens: location, date, time, service type, visit duration?
Would you like to access all details of each feedback: customer response to all questions in your survey?

This is your feature!

Cheerfy Shop | Neo Integration

We add Neo to our portfolio of POS software in Cheerfy Shop.


This way, we continue to expand our portfolio of integrations with POS software and aggregators: Agora, Bistrohub, Deliverect, Last, Nextt, Ordatic, Otter, Revel, Revo, Sinqro y Tamus.

Cheerfy Loyalty | Integration of our scanner with ICG

Redeem your customer's loyalty cards and vouchers in a fully integrated way with your employee's operations.

How? By incorporating a button for direct access to the scanner in your own ICG POS. Employees will just have to press the button and use the QR reader to scan.

The amount of the corresponding ticket will be automatically associated with the scan so that each client receives the corresponding points or stamps.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#9 Cheerfy Product News

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Cheerfy Pay | Voucher Redemption

Our new family member keeps growing up.

Your customers could already pay whenever they wanted via QR, leave a tip or get their digital receipt. Also, divide the bill among the diners by quantity or selecting the products they would pay for.

Now, we're taking the integration with Cheerfy Loyalty to the next level. Beyond registering customers in the CRM and automatically accumulating points when paying, they can also redeem their rewards and vouchers directly. In one click.

Cheerfy Loyalty | Locations

We add new capabilities on the locations page.

Now you can set the recipients of your customer's feedback notifications, the parameters to automatically identify your employees on the premises through Wi-Fi, or links to social networks at messages.

Cheerfy Loyalty | Reward limit

Limit, on your loyalty card, the maximum number of stamps or points that a customer can receive in the same transaction.

Cheerfy Shop | Auto staking with Stuart

Reduce the cost of your delivery shipment. The same rider can carry more than one order in the same shipment.

How? Through the intelligent and automatic grouping of orders to be picked, and based on intelligent rules of maximum distance between addresses and the time your customer requested their order.

The order grouping rules are fully configurable to find the best balance between quality of service, cost savings and high demand optimization hours.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#8 Cheerfy Product News

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Cheerfy Loyalty | Personal Messages

We are driving the connection with your clients to the next level. Send personalized messages directly to any of your customers. Individually. Whenever.

Did you have a problem delivering an order to a loyal customer? Send her a personal message with a reward based on her preferences to compensate for the bad experience. Have you detected that an influencer visited one of your new stores yesterday? Ask him how his experience was and spice it up with exciting stories about your brand, products, or yourself as a founder. Possibilities are limitless!

Cheerfy Shop | Deelivers Integration

You can already ship delivery orders to your customers through Deelivers.

In this way, we continue to expand our portfolio of integrations in Europe. This new delivery platform joins the already existing Stuart, Glovo, Cabify, Deliveroo and any platform that operates on Vromo.

Cheerfy | New Dashboards

We release new dashboards to "x-ray" your business from the customer's point of view: Activity, Feedback, Loyalty, Transactions, and much more!

We have an improved design and a more intuitive experience. Now you can visualize data in a graphical and tabular form simultaneously. Moreover, you can adjust the temporal granularity of your analyzes flexibly, filter your data, sort it and export it according to your needs.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#7 Cheerfy Product News

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Cheerfy Shop | Glovo Integration

Our portfolio of integrations in Europe keeps growing: Delivery to your customers through Glovo is here!

This new delivery platform joins the already existing Stuart, Cabify, Deliveroo and any platform that operates on Vromo.

Cheerfy Pay | New Dashboard

Our new Dashboard gives you a detailed overview of all payments made through Cheerfy Pay: location, date and time of payment, ticket details, the amount paid by each diner, order status, etc.

In addition, you can make refunds to all the diners who have paid part of the ticket both jointly and individually.

Cheerfy Loyalty | Imports

Our new import tool allows you to add contacts to Cheerfy Loyalty to interact with through your automated emailing flow and campaigns.

How?

1. Upload a CSV or XLS file in the indicated format.
2. Map the columns of your file with the fields in your database.
3. Validate all the import details.

Now you are ready to interact with them!

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer

#6 Cheerfy Product News

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Cheerfy Loyalty | Campaign and messages new design

Give your campaigns and automatic messages your personal touch with our new design capabilities!

Customize the background colours of the email and the content. Introduce a portrait (420x235px) or landscape (600x1200px) static or animated (GIFs) picture. And turn those images into a call to action by adding hyperlinks.

Cheerfy Loyalty | Loyalty card with integrated vouchers

Our loyalty card incorporates a new "Rewards" section. From now on, this section automatically includes the vouchers distributed through email for greater ease of use.

New and updated cards (existing cards that receive a point or stamp) will automatically incorporate the new section.

Cheerfy Loyalty | Integration of our scanner with Simphony and Codisys

Redeem your customer's loyalty cards and vouchers in a fully integrated way with your employee's operations.

How? By incorporating a button for direct access to the scanner in your own POS. Employees will just have to press the button and use the QR reader to scan.

We hope that these new features are helpful. We are already working on what's next!

We will be happy to get your feedback.

Valen
Cheerfy Technology Officer